Wine is stored in a humid place to prevent the cork from drying out. Since a high humidity environment is ideal for storing wine, mold may grow on the top of the cork or on the label. This is proof that the wine has been properly stored and aged in the best environment. There is no problem with the quality, but please wipe it off well and uncork it before drinking, taking care not to let it mix with the wine.

This is called wine sediment. It is often seen in aged wines, but can also be seen in young wines. It is a phenomenon in which red wine components (colors, alcohol, acid, tannins, etc.) combine and precipitate, adhering to the inside of the bottle. It is harmless to ingest, but it looks and feels unpleasant, so we recommend standing the bottle 1-2 hours before drinking to allow the sediment to settle at the bottom of the bottle, or decanting the wine before enjoying it.

This is called tartar. It is a colorless, transparent, fine crystal called tartar (potassium tartrate) that is formed when the acid and mineral components of wine combine. It is harmless to ingest, but if you are concerned about the texture, pour the wine slowly into a glass, avoiding the tartar, and you can enjoy it just like regular wine.

This may be a defect in the cork, commonly called cork taint (cork odor). Cork is made from the bark of a tree called cork oak, so it is called cork taint (cork odor) due to invisible microorganisms and bacteria lurking inside, or due to the compound TCA (trichloroanisole) generated during the molding process. It is also said to be caused by a chemical reaction between the "chlorine" that remains when the cork is disinfected and bleached and the mold that grows inside the cork. In the case of cork taint (cork odor), there is an unpleasant odor like mold growing on damp cardboard. Returns and exchanges are possible after checking the condition, so please keep the contents and cork as they are and contact us. Please note that we cannot accept returns or exchanges if the contents are no longer remaining.

Since corks are made from natural trees, there are cases where the bottom of the cork does not expand enough when the cork is inserted, and gas inside the bottle escapes through a small gap. In such cases, we will check the condition and then allow a return or exchange, so please keep the contents and cork as they are and contact us. Please note that we cannot accept returns or exchanges if there is no content remaining.

Although we pay close attention to transportation and storage, corks may change in quality over the long period of time between production, import, storage, and uncorking. As a solution, if the cork breaks during processing, tilt the bottle and insert the tip of the screw of the sommelier knife straight into the cork again, slowly lifting up the remaining cork. If you are unable to remove the cork, try dropping the cork into the bottle with a spoon or something similar, and straining the cork chips with a tea strainer before drinking. If you are unable to remove the cork, please contact us.

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